The solution has been completely created by, hosted by and is supported by e-mango from its Bournemouth offices.

We have worked with councils up and down the country including Aylesbury, Burntwood, Chandlers Ford, Curdridge, Chesham, Daventry Fair Oak and Horton Heath, Halewood, Higham Ferrers, Irthlingborough, Maghull, Portishead and North Weston, Raunds, Totton and Eling, West Bletchley, Whiston and Wollaston.

We also provide the web sites for the National Association of Local Councils and Hampshire Association of Local Councils.

Our sites are hosted with our sister company Datacenta, who have been delivering hosting solutions for 10 years and have achieved certification against ISO27001 Information Security, ISO9001 Quality Management and ISO 14001 Environmental Management standards. They are members of the itSMF UK. Located in Bournemouth, on the central South coast of England with their own disaster recovery facility just 20 minutes away, They provide highly-resilient technical solutions to Central Government, Local Government, world-class Member Associations and web application development organisations.

e-mango is passionate about providing support, we look down on call centres contemptuously and tiered help desk functions.

Our customers are supported by a multidisciplinary team, utilising staff from across our company, they will be appointed a dedicated Service Engineer to manage the operations efficiently and smoothly. Our multidisciplinary team includes staff specifically chosen to meet the needs of the individual customer on a project-by-project basis. All our engineers are professionals with years of experience in helping provide solutions to ensure the smooth optimised operation of your system. An e-mango Engineer will work with you to understand your needs and continue to work with you to resolve the problem. e-mango does not abandon its customers to the vagaries of complicated control panels.

We take our responsibility seriously, which is why we host and manage everything in-house. This expertise means we are perfectly placed to advise on the best solution for your needs now, and in the future.

The need for a solution that is low cost, easy to use and provides Local Councils with an up to date website, is even more important now than ever before.

Engaging effectively with the local community whilst budgets are reduced, means that the only solution to the problem is a digital solution, the e-mango Local Council CMS. This solution enables Local Councils to easily manage the content on their website, adding items such as news articles, meeting minutes and agendas, events information and spending reviews very quickly.

Anyone with a computer and Internet connection is able to administer the system with little or no training.

We can also design the website to include your social media accounts from Facebook, Twitter and Flickr for example.

Standard Service Features

Pages

Web pages can be added with the click of a button. To further enhance the page, you can also add images, format text and create links to other web pages on your own site or elsewhere.

Articles

News articles are a way to provide information updates that can be listed and grouped together automatically.

Menus

Use menus to help visitors quickly find the information they require.

Polls

Create simple question and answer polls for quick surveys.

Dynamic Forms

These let you create enhanced questionnaires where you can have text fields, menu items, radio buttons and checkboxes for collecting responses.

Banners

Banners are graphic images that can be automatically placed within the website. They are great for advertising and sponsorship purposes.

Quick Links

A short list of links, in a managed block, that can be placed on any page.

Documents

Upload documents such as Word, Excel and PDFs for example.

Images

Images can be uploaded and reused across the whole website.

Website Enquiry Form

A contact form for the public to get in touch.

Design Templates

It is possible to have different design templates to create different themes for sections of the website.

Search Engine

Visitors can easily search across the whole of your website. This includes all the web pages, news articles and even the content of uploaded documents.

Permissions

Access to website content can be restricted using permissions. For example, a specific section can be created for councillors who need to log into the website.

Registered Users

Visitors can register themselves with the website and access-restricted content, if their permissions allow.

Accreditation (Impact Level)

IL0, IL1/2, IL3

On boarding

After initial contact, an order will be raised fully detailing the service that will be provided. Upon agreement to the order the service will be provisioned. Our target time for the whole process is 2 working days.

Off boarding

The standard minimum contract length is three years, after that time if the customer wishes to terminate their service they will provide 1 months notice, after which time the service will be suspended. The customer will be liable for any outstanding charges incurred over the term of the contract. There is no termination charge. We offer a 1 week period following the final termination of the service to allow the customer to reactivate their service, after which time all data relating to the service will be permanently removed.

Import of records and contacts

Where there is an existing database of organisations and contacts that is required to be imported into our Membership CRM system, an assessment will be carried out to understand the structure and configurations required to hold the data accordingly for the clients and ascertain the level of data cleansing required before attempting any data import process.

The existing data will ideally be in an electronic format such as spreadsheets, CSV files or in a database.

Data extraction/removal

e-mango offer a quick and simple exit process to enable customers to move between G-Cloud services and/or retrieve their data. Data can be retrieved from our FTP store by arrangement.