The Web has become a very complicated place. If you're having trouble making sense of the online digital world then e-mango can help. e-mango is an experienced and award winning web development company that has been putting clients’ ideas on-line since 2000.

The success of a website usually rests upon content, but the success of an Association Membership CRM and Website rests on how the organisation and the content directly interacts with its members, as well as offering services such as Members Directories, Product Portfolios, Events and Subscription Payments for example.

e-mango provides an integrated solution that gives you control of both your website and your membership database in one easy-to-use dynamic system.

e-mango also provides mobile apps designed specifically for conferences and exhibitions, and works across the main platforms such as iPhone, Android and Blackberry. Other sectors include event systems for public sector bodies, content management systems for town and parish councils, and managed hosting services.

We have been delivering hosting solutions for 10 years and have achieved certification against ISO27001 Information Security, ISO9001 Quality Management and ISO 14001 Environmental Management standards. We provide highly-resilient technical solutions to Central Government, Local Government, world-class Member Associations and web application development organisations. We are passionate about providing support, we look down on call centres contemptuously and tiered help desk functions.

Our customers are supported by a multidisciplinary team, utilising staff from across our company, they will be appointed a dedicated Service Engineer to manage the operations efficiently and smoothly. Our multidisciplinary team includes staff specifically chosen to meet the needs of the individual customer on a project-by-project basis. All our engineers are professionals with years of experience in helping provide solutions to ensure the smooth optimised operation of your system. An e-mango Engineer will work with you to understand your needs and continue to work with you to resolve the problem. e-mango does not abandon its customers to the vagaries of complicated control panels.

We take our responsibility seriously, which is why we host and manage everything in-house. This expertise means we are perfectly placed to advise on the best solution for your needs now, and in the future.

Membership Platform – Standard Service Features

This solution enables organisations to easily manage the content on their web site, manage their database of members and provide a dynamic connection between the two functions. Being an integrated solution means the web site content and visual experience can be personalised for each member. Members can be provided with their own secure section of the website that in turn could be broken down further into committees, specialisms and regional areas for example.

• Website Content Management (CMS): The CMS lets an administrator easily add menu items, web pages, news articles and documents to a website. However, the e-mango CMS is much more powerful as it can connect to the members database and deliver tailored content corresponding to their profile and type of membership.
• Membership Database (CRM): This is a powerful database where you manage members details, directory profiles, subscriptions, permissions, categories, orders and notes.
• Create and publish online polls and surveys.
• Permissions: Permissions give a member the right to access a piece of protected content such as a members-only web page, a document or news item, for example.
• Categories: Information within the CRM and CMS can be classified with categories to better manage information and members. Categories can also drive related information to website visitors.
• Member Directory: Comprehensive member directory that includes A to Z listing, category tree, postcode search, simple keyword search and an advanced search. The module also integrates with Google Maps to display locations.

Online Membership Registration

A step by step wizard guides a user through registering to be a member.

Events

Provide detailed listing, searching and booking of events.

Dashboard - Member’s Account

An area for members to manage their own details:

• Directory profiles
• Memberships and orders
• Forums: Enable online discussions between members
• Administration Roles: Control different levels of access to the system for staff members

E-mail Tool

Keep in direct contact with members via e-mail.

Site Search

All content is indexed and searchable, depending on the user’s permissions.

Accreditation (Impact Level)

IL0, IL1/2, IL3

On boarding

After initial contact, an order will be raised fully detailing the service that will be provided. Upon agreement to the order the service will be provisioned. Our target time for the whole process is 2 working days.

Off boarding

The standard minimum contract length is three years, after that time if the customer wishes to terminate their service they will provide 1 months notice, after which time the service will be suspended. The customer will be liable for any outstanding charges incurred over the term of the contract. There is no termination charge. We offer a 1 week period following the final termination of the service to allow the customer to reactivate their service, after which time all data relating to the service will be permanently removed.

Import of records and contacts

Where there is an existing database of organisations and contacts that is required to be imported into our Membership CRM system, an assessment will be carried out to understand the structure and configurations required to hold the data accordingly for the clients and ascertain the level of data cleansing required before attempting any data import process.

The existing data will ideally be in an electronic format such as spreadsheets, CSV files or in a database.

Data extraction/removal

e-mango offer a quick and simple exit process to enable customers to move between G-Cloud services and/or retrieve their data. Data can be retrieved from our FTP store by arrangement.