The views of the client are our prime concern and the starting point in our collaboration, through listening we deliver visions and goals effectively. We make comment and offer criticism when it is constructive, correct and appropriate to do so. Our key objectives are the removal of obstacles and effective team motivation. We are accountable for our actions, and deliver where others fail. Whilst some deliberate and far too many more deviate, our ability to 'do' is an important and rare asset. Once 'done' it is time to hand over and depart, secure in the knowledge that we did what had to be done. For over 20 years we have been providing technical assurance, procurement, project management and service management experts on large scale IT change projects.

Our people are SC and DV security cleared and have extensive experience of working within the Law Enforcement and Security sectors.

X-Net reaches out to achieve objectives that others cannot meet.

In essence, the delivery of this service is about using those attributes to help an organisation achieve those very business objectives, employing a wide range of ‘soft’ skills, including:

• The ability to listen and question proactively.
• The ability to communicate clearly, both orally and in writing.
• The wisdom not to “showboat”, not seeking to demonstrate one’s own cleverness but to always have the contracting party’s best interests at heart.
• To have the courage to put the customer’s interests even above those of one’s employer.
• To have an abiding interest in and broad knowledge of the dynamics of the industry in which the customer operates.
• A broad awareness of (not necessarily an expertise in) technology trends and “hot topics’.
• An ability rapidly to sense the political environment, and “how to get things done round here”.
• The ability to be candid but not judgmental (without necessarily being outspoken), since one of the great strengths of a true customer friend is imperviousness to the customer’s organizational sanction mechanisms.
• The countervailing ability to be trusted with often secret information, and not divulge it elsewhere.

In summary, a well-rounded, experienced, knowledgeable but above all wise consultant is needed to discharge the complex and situation-dependent role of the “Intelligent Customer Friend”.

Feedback received from the public sector includes:

“My experience is that they have a good understanding of our business drivers, both in terms of short-term strategic issues and long-term strategy.”

“I have found that X-Net has a first class relationship with our customers, senior civil servants and their work colleagues.”

“…carry significant technical knowledge from the market place, other government department work and a clear understanding of current industry trends and drivers.”

“The products and output they provide is of excellent quality and in several areas they act as our representative.”

“Their approach in dealing with [us], our clients and our third party suppliers is professional and demonstrates the utmost integrity and assurance in taking forward our obligations and protecting our interests and position.”

“They displayed professionalism, integrity and commitment in taking forward the department’s aims and objectives.”