The views of the client are our prime concern and the starting point in our collaboration; through listening we deliver visions and goals effectively. We make comment and offer criticism when it is constructive, correct and appropriate to do so. Our key objectives are the removal of obstacles and effective team motivation. We are accountable for our actions, and deliver where others fail. Whilst some deliberate and far too many more deviate, our ability to 'do' is an important and rare asset. Once 'done' it is time to hand over and depart, secure in the knowledge that we did what had to be done. For over 20 years we have been providing technical assurance, procurement, project management and service management experts on large scale IT change projects.

X-Net reaches out to achieve objectives that others cannot meet.

System solutions that have been successfully delivered will have to be equally well managed in the operational and production environment. This is the province of Service Management.

The three key objectives of service management are:

• Align IT services with the current and future needs of the business and its customers.
• Continually improve the quality of IT services delivered.
• Reduce the long-term cost of service provision

With hundreds of man-years of experience in managing operational systems, with the above objectives always in mind, X-Net is well placed to assist organisations in pursuit of them.

Experience alone is not enough. It must be reinforced with a solid commitment to implementing best practice, and a further commitment to anchoring that best practice in the operational environment.

This is why X-Net works within the framework for Service Management that is embodied in the OGC’s Information Technology Infrastructure Library (ITIL), and in helping clients achieve the associated BS15000 (ISO2000) standards of service management.

Whether it is Configuration and Change Management, Release Management, Service Level Management, Incident and Problem Management or any other components of the ITIL defined framework, you can be sure that X-Net is not there to simply give advice or “consultancy”, but also to lend a practical, experienced hand and there is a world of difference!

Feedback received from the public sector includes:

“My experience is that they have a good understanding of our business drivers, both in terms of short-term strategic issues and long-term strategy.”

“I have found that X-Net has a first class relationship with our customers, senior civil servants and their work colleagues.”

“…carry significant technical knowledge from the market place, other government department work and a clear understanding of current industry trends and drivers.”

“The products and output they provide is of excellent quality and in several areas they act as our representative.”

“Their approach in dealing with [us], our clients and our third party suppliers is professional and demonstrates the utmost integrity and assurance in taking forward our obligations and protecting our interests and position.”

“They displayed professionalism, integrity and commitment in taking forward the department’s aims and objectives.”